The days of supplier relationships simply being about establishing a one-to-one partnership seem to be over. The complexity of modern provider relationships requires new approaches, as illustrated by this feature by me for silicon.com on supplier engagement:
People, so the popular adage goes, buy from people. That maxim is particularly true in business IT, where CIOs must first understand line-of-business demands and then create effective relationships with key suppliers to produce anticipated benefits.
But how can CIOs engage with providers to meet those much-desired business outcomes and what type of challenges will need to be overcome? In many cases, the supplier relationship is no longer as simple as the establishment of a one-to-one partnership.
The days of a company outsourcing its IT to a single provider are fast becoming a thing of the past. The total value of contracts worth €20m or more stood at €10.5bn at the end of the fourth quarter of 2010, according to outsourcing advisory firm TPI. That total, although significant, represented a 31 per cent drop from the fourth quarter of 2009 figure.
To read the rest of the feature, please click here.