Tag Archives: Outsourcing

Outsourcing’s five cast-iron rules: Break them at your peril

How do you get the best from outsourcing contracts without them getting the better of you? VocaLink COO Ian Guasden, who has worked on both sides of the outsourcing divide, offered me his key tips for a TechRepublic article:

CIOs face an expanding list of business objectives, which they have to meet by implementing a cost-effective and efficient tech strategy. Some IT leaders concentrate on inhouse development, but a lot of technology money is still spent outside the organisation.

With the pressure still on costs, analyst firm Gartner expects worldwide spending on IT outsourcing services to reach $251.7bn in 2012, a 2.1 per cent year-on-year increase from 2011.

The fastest-growing area is cloud computing, which the analyst expects to grow by 48.7 per cent in 2012 to $5bn. It’s a sign that CIOs are continuing to draw on external services and see going beyond the corporate boundary for IT as essential for ensuring value for the business.

Ian Gausden, chief operating officer at VocaLink, has overall responsibility for technology at the payments specialist. Here he provides his five top tips for CIOs looking to make the most from outsourcing contracts.

To read the rest of the feature, please click here.

Five reasons why cloud computing won’t face a backlash

Business computing is slowly but surely moving on-demand, with analysts suggesting the cloud will be a standard way of sourcing technology over the next decade. So what will such a change mean for the IT organisation and the wider business? My feature for TechRepublic investigates:

Just as outsourcing experienced a backlash because of its effect on employees, will organisations and IT departments that externalise technology through the cloud also suffer a negative reaction? TechRepublic seeks the opinion of five IT experts.

Kurt Frary, ICT architecture manager at Norfolk County Council, is looking to develop partnerships with suppliers to improve services, and is considering the potential of approaches such as the cloud.

“At key decision points, you must consider all service options,” he says. ”There are some things we just can’t put into the cloud, like the social care system. You evaluate the decision point and work with that. Cloud is not always a risk to jobs, but it could be a risk in regards to a change in the type of jobs an organisation can offer,” says Frary.

To read the rest of the feature, please click here.