How do you get the best from outsourcing contracts without them getting the better of you? VocaLink COO Ian Guasden, who has worked on both sides of the outsourcing divide, offered me his key tips for a TechRepublic article:
CIOs face an expanding list of business objectives, which they have to meet by implementing a cost-effective and efficient tech strategy. Some IT leaders concentrate on inhouse development, but a lot of technology money is still spent outside the organisation.
With the pressure still on costs, analyst firm Gartner expects worldwide spending on IT outsourcing services to reach $251.7bn in 2012, a 2.1 per cent year-on-year increase from 2011.
The fastest-growing area is cloud computing, which the analyst expects to grow by 48.7 per cent in 2012 to $5bn. It’s a sign that CIOs are continuing to draw on external services and see going beyond the corporate boundary for IT as essential for ensuring value for the business.
Ian Gausden, chief operating officer at VocaLink, has overall responsibility for technology at the payments specialist. Here he provides his five top tips for CIOs looking to make the most from outsourcing contracts.
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