Author Archives: mark

Facebook, Twitter, YouTube: But where’s the social CIO?

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I’ve been on holiday for the past week. Well, I say holiday – I live in London and we visited Leigh-on-Sea for a few hours one day. The main point is that I haven’t been at work. And during that time away from my desk, a piece I wrote on the social CIO for silicon.com was published. The piece suggests that not enough IT chiefs are championing social media and collaboration:

The media consensus would have us believe that we are on the cusp of an information revolution, where everyone across the world is using Facebook to poke their peers and Twitter to tweet their views. As ever, an element of caution is required. Change is occurring but the revolution is patchy at best.

There might be 500 million Facebook users around the globe but that still leaves almost six and a half billion non-users. What lies behind such figures is a broader socio-economic change. The number of people using Facebook has doubled year-on-year and the up-and-coming cadre ofyounger employees expect to use social technologies in the workplace.

Such expectations create significant challenges for the executive team. The CIO, as the individual with responsibility for organisational IT, should be at the apex of that challenge. That, however, is not necessarily the case.

To read the full article, please click here.

Five reasons why football is finished

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  1. When I was a kid, the excitement associated to the anticipation of pre-season was almost unbearable. Every season, you’d look at your squad and think, “this could be our year”. As a Villa fan, that misguided belief would now be laughable. It must be a shame for all these Brummies growing up and never, ever thinking: “This could be our year”.
  2. Go to football. There’s a severe lack of kids. Why? Well, the lack of competition – producing a lack of anticipation – could be one thing. Expense is another; who can afford to travel round the country with their kids? Computers are also significant. Most kids would probably rather play Fifa then watch the Premier League. And if they do, they won’t pay for a ticket, or pay for a Sky subscription. They’ll watch if free on the interweb.
  3. In fact, there’s a severe lack of anyone. Newcastle got just over 40,000 for their match against the Villa last week. That was the Toon’s first match at home in the Premier League since they’d been promoted. Villa, for their part, have been associated to an (unproven) 40% drop in season ticket sales. Their lovely local rivals Small Heath attracted just 6,000 for their mid-week League Cup match against Rochdale. Meanwhile, attendance figures for games have been modified to include tickets sold rather than people actually in the ground. I wonder why…?
  4. The reason people don’t go to matches is because football is bloody expensive, and you’re basically paying for flash gits to drive round in stupid cars with naff paint schemes. These flash gits finally got their comeuppance at the World Cup, when the so-called Golden Generation exposed itself as an over-rated generation that, well, couldn’t give a toss.
  5. You know how everyone loved football after Italia ’90? Well, South Africa 2010 will be like 1990 – except in reverse. Everyone has finally woken up to the fact that the Premier League is uncompetitive, the ‘Chumpions League’ is a closed shop for rich swines and the players are nowt like us ordinary peasants. Bring back trips to Brum with my Dad as a kid, stopping at the sweet shop in Aston to buy a bag of chocolate éclairs and then watching the Villa lose 2-0 at home to Charlton in the pouring rain. At least I used to be able to think next year could be our year (expect it never was, of course).

Deloitte UK CIO Mary Hensher talks about people and security

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Summer’s recently released CIO Connect magazine featured a profile interview with Deloitte UK partner and CIO Mary Hensher, a people person with a passion for the potential of IT to change business. The feature covered the following areas:

  1. Deloitte UK CIO Mary Hensher is only too aware of the fact that she remains a scarcity amongst the rarefied air of UK business leadership; a woman with a responsibility for technology at a leading firm.
  2. There is hope that the balance will once again shift towards women, and that hope comes in the form of social media: “Technology used to be anti-social; now it’s social,” says Hensher, referring to the increasing prevalence of collaborative technology.
  3. “You need pioneers to prove that new models of working are possible,” says Hensher. “Part-time employment will not work in every job but IT should be more accommodating. Employees need to be as flexible as they can. A good working relationship can make new models work.”
  4. Information is everything. It is crucial that a central core of IT experts are retained in-house to ensure that client data is secure: “We can’t afford ignorance and managing secure data is essential,” says Hensher.
  5. Hensher says issues of security and mobility come together and create concerns around connectivity: “The challenge is to connect your people effectively,” she says.

To read the full article please, click here.

Better supplier relations and smarter deals for CIOs

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CIOs say a principal part of their role is developing strong partnerships with external suppliers and internal colleagues. But what makes a good relationship and how do you maximise its effectiveness? My latest feature for silicon.com investigates:

Read the marketing bumf from most technology vendors and you would be forgiven for thinking that just about any technology system is a potential cure-all for the business’s ills.

Words such as ‘solution’ are allied to terms like ‘leverage’ to suggest a meaningful – but actually, meaningless – route to IT-enabled operations. If only IT could deliver everything that supplier’s promise. In most cases, it simply cannot.

“The industry’s not as bad as it was but there’s still an issue of over-promising,” says Neil Pamment, a technology veteran and IT director at legal firm Denton Wilde Sapte. With previous experience of working with vendors across various sectors, including manufacturing and healthcare, Pamment says over-zealous marketing assertions can create issues for CIOs.

For the full feature, click here.

Three-wheeled buggies are practical and (kind of) cheap

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A former editor suggested to me that anyone who doesn’t buy The Guardian in their 20s hasn’t got a soul, and that anyone who doesn’t buy The Times in their 30s hasn’t got a brain.

It is, of course, an over-simplified generalisation. Like the quote (wrongly?) attributed to Margaret Thatcher which suggests: “A man who, beyond the age of 26, finds himself on a bus can count himself as a failure.”

But I digress – and the point I am trying to make is that over-simplifications, however generalised, can sometimes strike a chord. Take the recent column in The Guardian by author Jenny Colgan, which rejoiced in the falling sales of three-wheeled buggies.

The column – which starts with the word “Hurrah!”, possibly the poshest introductory one-word sentence imaginable – explains why the three-wheeled buggy is the noughties symbol of “more-money-than-sense parenting”. The offroad buggy is, apparently, naff conspicuous consumerism: “No longer would a handed-down Maclaren do,” she says.

In our case, Colgan’s kind of right – but not for the reasons she suggests. We have two children who both need to be pushed in a buggy. The three-wheeler allows us to push both at the same time. It’s not possible, you see, for one person to push two buggies.

And naff conspicuous consumption? Do me a favour – our buggy was passed on free by mates, who’d had it passed to them by other parents. So talk to the hand, Jenny Colgan; our offroader is practical and cheap as chips.

Over-simplifications? Like I said at the start, they never work…

Wanstead Villa FC: Dads seek Dads…

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…for fun and limited exercise. GSOH absolutely essential.

This isn’t an online dating exercise, but it is a call for more men. Me and some of my middle-aged mates play in a 5-a-side league in Wanstead on a Sunday evening. We are, in short, rubbish.

There are only six teams in the league at present. However, it’s pretty professional – games are arranged and results displayed on our own league web site. It’s not only the set-up that’s professional, either. Some of the teams are mustard – The Unknows (who caned us twice) are basically semi-professional. They are everything we are not: fast, energetic and talented.

We managed to win two games all season. The first was a stunning 5-2 victory over fellow strugglers League of Asians. Our second win – an unexpected 10-0 triumph – came last weekend as the result of a no-show. That sneaky tactic lifted us to the glories of fifth (and in the Premier League, that would be an automatic Europe League place).

But this isn’t the Premier League, it’s the Sylvestrian Football League. And we stink. Still, there is hope – and a new round of games is set to begin in just two weeks. By way of a season round-up, special mention must go to the following players:

  • Steve Wilson (captain) – Organiser, goalscorer and often goalkeeper (by default, rather than choice)
  • Richard Walsh – Looks like a rugby player; scores like Zico
  • Adrian Mason – Essex boy that bangs on endlessly about a volley he scored earlier in the season
  • Greg Demetriou – Late starter; scores regularly but always picks up an injury
  • Mark Samuels – Another late starter; scores very, very infrequently
  • Ben Lock – Specialist in ankle injuries
  • Niall Magennis – Fellow IT journalist with a mean line in tackling
  • Cathal O’Donoghue – Good at missing the middle part of the season, basically
  • Kevin Malone – Mysteriously absent for later matches

If you’re in Wanstead and want to get stuffed at football, check out the league web site – matches are on a Sunday evening and your team is almost guaranteed two wins against the Villa (Wanstead, not Aston).

Why there should be no such thing as an IT project

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Silicon has just published my analysis piece which suggests there should be no such thing as an IT project. The article quotes a number of CIOs and a link to the full article can be found beneath the following introduction:

“IT projects never really work,” says Mike Day, CIO at fashion designer Tommy Hilfiger. That seems like negative talk from a technology chief but there is sound method in the apparent madness.

More technology chiefs are waking up to the need for IT projects to be sponsored by the business. In cost-constrained times, CIOs are trying to avoid driving into a technology cul-de-sac. So rather than simply implementing IT projects, many CIOs are aiming to understand what executives need from the outset and meet agreed outcomes.

“The best ideas are sponsored by the business,” says Day. “Technology is now so pervasive through the organisation; it’s end-to-end. The CIO has to communicate to the business what is possible and why.”

For the full feature, click here.

Business intelligence equals better decision making

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Just over three quarters (78%) of CIOs think that business intelligence equals better decision making, according to this week’s CIO Connect poll.

The endorsing level of support tallies with IDC’s European Software Survey 2010 (see further reading, below), which suggests European organisations are planning an increase in spending on business intelligence (BI) products in 2010 compared to last year. The analyst says a third of companies will spend more on analytics than they did in 2009, although UK organisations are generally spending more on the basics of BI, rather than more advanced analytics.

That was a theme picked up by IT leaders responding to this week’s CIO Connect poll, many of whom noted the importance of analytics and analysis: “Data is turned into intelligence which can support effective decision making,” responded one CIO. “The quality of the analytics will certainly have a bearing on the quality of the decisions that it drives.”

Click here to read more…

Summer 2010 edition of CIO Connect magazine

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The summer 2010 edition of CIO Connect should be hitting IT leaders’ desks this week. Cover star is Deloitte UK partner and CIO Mary Hensher, a people person with a passion for the potential of IT to change business. Other articles include cloud computing, innovation, governance and a review of IT leadership from India.

As ever, thanks to all the CIOs, business leaders and technology experts who contributed their time and opinions. Below is a full list of featured participants:

  • Mary Hensher, Deloitte UK partner and CIO
  • Richard McGrail, head of IT at Baillie Gifford & Co
  • Steve Webster, IT director at Admiral Group
  • Peter Ingram, IT director at Addison Lee
  • Martin Ferguson, head of strategy at Socitm
  • David Hopkins, manager of business development at Siemens Enterprise Services
  • David Wilde, head of IT at Westminster City Council
  • Patrick Smith, local government client executive at IBM
  • Richard Mahony, director of telecoms research and analysis at Ovum
  • Philip Virgo, secretary general of the European Information Society Group
  • Ian Wilcox, principle IT consultant at Hampshire County Council
  • Peter Bassill, chief information security officer at gambling giant Gala Coral Group
  • Chris Head, principal associate at Socitm Insight
  • Robin Johnson, global CIO at Dell
  • Peter Breunig, CTO at Chevron
  • Mike Bevil, manager of IT Innovation at Merck
  • Ruth Spellman, chief executive at Chartered Management Institute
  • Zafar Chaudry, CIO at Alder Hey
  • Peter Bauer, chief executive at Mimecast
  • Rajendra S. Pawar, chairman of technology company NIIT
  • John Suffolk, UK government CIO
  • Saurabh Srivastava, chairman of CA
  • Filippo Passerini, president of global business services and CIO at Procter & Gamble
  • Dana Deasy, group CIO at BP
  • John Torrie, UK chief executive at Steria
  • Michael Gogola, director of information services at HCA International
  • Francis Jellings, head of IT at Virgin Trains
  • John Robinson, group IT director at Morse
  • Mark Foulsham, head of IT at insurance specialist esure
  • Stuart McGill, CTO at Micro Focus
  • Maurice van Sabben, president of National Geographic Television International
  • David Head, director of LFA
  • Adrian Joseph, Google’s European managing director
  • Dominic Batchelor, partner at Ashurst LLP
  • Inbali Iserles, professional development lawyer at Ashurst LLP
  • Danièle Tyler, solicitor at Ashurst LLP

World Cup sweepstake update

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If you’re not a member of the Samuels family, you should probably stop reading about now. If you are – and you’re not Dan – you’ll probably stop reading anyway.

The premise, for those of you that are still with me, was simple: eight members of the family drew a team from each of the original seeding pots for the World Cup (which gave me South Africa, in terms of the top seeds – lucky me).

The winner of each seeding group (that’s the team that goes the furthest in each pot, please keep up) wins the huge sum of £2. So, in terms of two of the seeding groups, we already know the winners – Japan got the furthest out of pot 1 (extra time, last 16) and Slovakia got the furthest in pot 3 (2-1 defeat, last 16).

Teams still in with a chance of bringing you the cash are in bold. And to think, everyone laughed when I pulled out Ghana. Here’s that draw, and the remaining teams, in full:

  • Mum | 1. Honduars | 2. Chile | 3. Serbia | 4. England
  • Dad | 1. USA | 2. Ivory Coast | 3. Switzerland | 4. Spain
  • Annette | 1. South Korea | 2. Cameroon | 3. France | 4. Italy
  • Mark | 1. Japan (ladies and gentlespoons, we have a winner!) | 2. Ghana | 3. Denmark | 4. South Africa
  • Lily | 1. New Zealand | 2. Uruguay | 3. Slovenia | 4. Netherlands
  • Jemima | 1. North Korea | 2. Nigeria | 3. Portugal | 4. Argentina
  • Louise | 1. Mexico | 2. Algeria | 3. Greece | 4. Brazil
  • Dan | 1. Australia | 2. Paraguay | 3. Slovakia (ladies and gentlespoons, we have a winner!) | 4. Germany